Quality Commitment

At Grandin Road, our primary focus is quality. We guarantee that every product we sell will stand up to the supreme test — our customers' satisfaction.

If for any reason you are not satisfied, simply return the product within 90 days and we'll replace it or refund the cost of the item (excluding Shipping and Processing fees).

Christmas Returns

Christmas merchandise purchased after September 1st must be returned before December 23rd or within 30 days of purchase (whichever occurs later). All returned items must be in their original packaging and in the condition in which they were received. Please wrap your items carefully; package and ship them so that damage does not occur. Follow the return process instructions on the packaging slip.

Halloween Returns

Halloween merchandise must be returned by October 30th, or within 30 days of purchase (whichever occurs later). All returned items must be in their original packaging and in the condition in which they were received. Please wrap your items carefully; package and ship them so that damage does not occur. Follow the return process instructions on the packaging slip.

Customized/Personalized Items

Any order placed for monogrammed, customized, or made-to-order items cannot be canceled or modified after order is placed. These items are nonreturnable. This excludes defective items and items damaged during delivery.

Final Sale Items

Final sale items (with prices ending in $.97) cannot be returned.