Customer Service
Our goal is for each of our customers to have an easy, enjoyable online shopping experience. If you need assistance with any aspect of our website or our company, we invite you to explore the information provided in the left-hand links.
You're likely to find the answers you need, but if you have additional questions, suggestions, or comments about the site, a product, or your order, please submit our email form.
You may also contact us using the methods below:
- Phone Orders
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24 hours a day, 7 days a week
Inside the US & Canada:
1.866.668.5962
Outside the US & Canada:
(Country Code)+1+855.868.8553
- Corporate Sales
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Incentive programs and volume discounts
1.800.692.8073
Contact us service@grandinroad.com or submit our email form
- Customer Service
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7AM-2AM EDT
Inside the US & Canada:
1.800.491.5179
Contact us at service@grandinroad.com or submit our email form
Outside the US & Canada:
(Country Code)+1+855.868.8553
Contact us at international@grandinroad.com or submit our email form
- Merchandising
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New product submissions
1.513.603.1000
Contact us service@grandinroad.com or submit our email form
- Marketing
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Business Partnership Inquiries
1.513.603.1000
Contact us service@grandinroad.com or submit our email form
- Public Relations
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Media Requests
1.513.645.4444 or PR@grandinroad.com
- Product Specialists
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Product information and assembly, replacement part orders
Mon.- Fri. 8AM-8PM EDT;
Sat. 9:30AM-6PM1.800.491.4958
Contact us service@grandinroad.com or submit our email form
- Employment Opportunities
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1.513.603.1000
Contact us service@grandinroad.com or submit our email form
- Technical Issues
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Contact us service@grandinroad.com or submit our email form