At Grandin Road, our primary focus is quality. We guarantee that every product we sell will stand up to the supreme test — our customers' satisfaction.
If for any reason you are not satisfied, simply return the product within 90 days and we'll replace it or refund the cost of the item (excluding Shipping and Processing fees).
Holiday Order Return Information
Christmas merchandise purchased after 9/1 must be returned before 12/23 or within 30 days of purchase (whichever is later). Halloween merchandise must be returned before 10/30 or within 30 days of purchase (whichever is later). All returned items must be in their original packaging and in the condition in which they were received. Please wrap your items carefully; package and ship them so that damage does not occur. Follow the return process instructions on the pack slip.
Personalized Items
Any items that are monogrammed, customized or made-to-order cannot be returned or exchanged unless damaged or defective.